Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses

Jingjing WU; Fangzhou GUO; Haiyan XIONG; Wenlong HUANG; Peihong FANG; Xiaofang ZHOU

doi:10.12259/j.issn.2095-610X.S20241028

Volume 45 Issue 10

Oct. 2024

Turn off MathJax

Article Contents

Article Navigation > Journal of Kunming Medical University > 2024 > 45(10): 179-188

Jingjing WU, Fangzhou GUO, Haiyan XIONG, Wenlong HUANG, Peihong FANG, Xiaofang ZHOU. Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses[J]. Journal of Kunming Medical University, 2024, 45(10): 179-188. doi: 10.12259/j.issn.2095-610X.S20241028

Citation:

Jingjing WU, Fangzhou GUO, Haiyan XIONG, Wenlong HUANG, Peihong FANG, Xiaofang ZHOU. Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses[J]. Journal of Kunming Medical University, 2024, 45(10): 179-188. doi: 10.12259/j.issn.2095-610X.S20241028

Citation:

Jingjing WU, Fangzhou GUO, Haiyan XIONG, Wenlong HUANG, Peihong FANG, Xiaofang ZHOU. Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses[J]. Journal of Kunming Medical University, 2024, 45(10): 179-188. doi: 10.12259/j.issn.2095-610X.S20241028

PDF( 804 KB)

Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses

doi: 10.12259/j.issn.2095-610X.S20241028

People’ s Hospital of Longhua，Shenzhen Guangdong 518109，China

Received Date: 2024-07-01
Available Online: 2024-10-21
Publish Date: 2024-10-31

Abstract

Abstract

Objective To explore the relationship between emotional labor, work engagement, and burnout among ward nurses, and the mediating role of resilience. Methods From October to November 2022, a stratified random sampling method was used to select 240 ward nurses from a Grade A tertiary hospital in Shenzhen. Questionnaires were conducted using a general information survey, emotional labor scale, resilience scale, work engagement resilience scale, and burnout scale as research tools. Pearson correlation analysis and multiple stratified regression analysis were employed to understand the relationships between emotional labor, resilience, work engagement, and occupational burnout among ward nurses. Amos 27.0 was used to construct a structural equation model to analyze the mediating role of resilience between emotional labor and work engagement, as well as burnout. Results Monthly average income has a significant impact on deep acting （F = 4.993, P < 0.01）. There is a negative correlation between surface acting among ward nurses and work engagement （r = −0.140, P < 0.05）. Surface acting is positively correlated with burnout （r = 0.275, P < 0.001）. Deep acting and resilience are positively correlated （r = 0.327, P < 0.001）, as well as Nature acting and resilience （r = 0.34, P < 0.001）. Resilience is positively correlated with work engagement （r = 0.64, P < 0.001） and negatively correlated with job burnout （r = −0.557, P < 0.001）. Resilience has a partial mediating effect between ward nurse’nature acting and burnout （β = −0.136, P < 0.001）, with the mediating effect accounting for 58.62% of the total effect. Conclusion There is a partial mediating effect of resilience between the natural behavior of ward nurses and their job burnout. Nursing managers can enhance the resilience of ward nurses through training in emotional labor and resilience, which can boost their work engagement and reduce burnout.
- Nurse,
- Emotional labor,
- Resilience,
- Work engagement,
- Burnout

FullText(HTML)

References(27)

References

[1]	季小雨,曾智. 我国医护人员情绪劳动研究的可视化分析[J]. 中华劳动卫生职业病杂志,2021,39(3):202-206. doi: 10.3760/cma.j.cn121094-20200525-00288
[2]	Doede M,Trinkoff A M. Emotional work of neonatal nurses in a single-family room NICU(Article)[J]. JOGNN - Journal of Obstetric,Gynecologic,and Neonatal Nursing,2020,49(3):283-292.
[3]	Ren Z,Zhao H F,Zhang X,et al. Associations of job satisfaction and burnout with psychological distress among Chinese nurses[J]. Current Psychology,2023,42(33):29161-29171. doi: 10.1007/s12144-022-04006-w
[4]	Chikobvu P,Harunavamwe M. The influence of emotional intelligence and resilience on work engagement amongst nurses in public hospitals[J]. SA Journal of Industrial Psychology,2022,48:e1-e10.
[5]	Nieto A,Contador I,Palenzuela D L,et al. The distinctive role of grounded optimism and resilience for predicting burnout and work engagement: A study in professional caregivers of older adults[J]. Archives of Gerontology & Geriatrics,2022,100:104657.
[6]	Grimm L G,Yarnold P R. Reading and Understanding More Multivariate Statistics[M]. DC:American Psychological Association,2000:261-283.
[7]	熊丹. 医护人员情绪劳动与职业倦怠对医患关系的影响[D]. 曲阜:曲阜师范大学,2014.
[8]	张国文,李惠萍,宋瑰琦,等. 心理脱离在急诊科护士情绪劳动与工作投入间的中介效应[J]. 现代临床护理,2020,19(1):13-17. doi: 10.3969/j.issn.1671-8283.2020.01.003
[9]	于肖楠,张建新. 自我韧性量表与Connor-Davidson韧性量表的应用比较[J]. 心理科学,2007,30(5):1169-1171. doi: 10.3969/j.issn.1671-6981.2007.05.038
[10]	孙艳霞. 手术室护士职业倦怠与心理弹性、积极情绪的关联性研究[D]. 济南:山东大学,2019.
[11]	Ted Chun-tat Fong,Siu-man Ng. Measuring engagement at work: Validation of the Chinese version of the utrecht work engagement scale[J]. Int J Behav Med,2012,19:391-397. doi: 10.1007/s12529-011-9173-6
[12]	杨旭. 护士精神薪酬满意度、组织承诺和工作投入与创新行为的关系研究[D]. 青岛:青岛大学,2021.
[13]	余华. 工作疲溃感问卷在我国护理人员中的测试研究[J]. 护理学杂志,2007,22(24):50-52. doi: 10.3969/j.issn.1001-4152.2007.24.024
[14]	苏韩娜,于君,张庚赞,等. 济南市某三级甲等医院临床护士心理一致感、情绪劳动及工作倦怠的相关分析[J]. 职业与健康,2023,6:721-726.
[15]	宋佳,刘芳,姚洁,等. 西安市5家三级甲等医院护士出勤主义行为在情绪劳动与生产力损失中的中介效应[J]. 职业与健康,2022,38(1):46-50. doi: 10.3969/j.issn.1004-1257.2022.1.zyyjk202201011
[16]	王辉,邢娅娜,原曼. 心理弹性在临床护士情绪劳动策略与应对方式间的中介效应研究[J]. 中华现代护理杂志,2021,27(3):388-393. doi: 10.3760/cma.j.cn115682-20200429-03096
[17]	刘戈. 北京市三级甲等综合医院护士情绪劳动的现状研究[D]. 北京:北京协和医学院,2015.
[18]	王美竹. 护士职业获益感与工作投入的关系研究: 以心理弹性为中介变量[D]. 沈阳:辽宁中医药大学,2023.
[19]	杨莹莹. 临床护士工作投入现状及影响因素作用路径分析[D]. 新乡:新乡医学院,2022.
[20]	史晓普,李莹,张丛丛. 护士职业尊重感、职业倦怠及离职意愿的相关性[J]. 护理研究,2021,35(15):2654-2660. doi: 10.12102/j.issn.1009-6493.2021.15.005
[21]	李莉,颜萍,杨益,等. 护理人员情绪劳动现状及其影响因素分析[J]. 护理学杂志,2016,31(20):60-62. doi: 10.3870/j.issn.1001-4152.2016.20.060
[22]	Kim Ji‐Soo. Emotional labor strategies,stress,and burnout among hospital nurses: A path analysis[J]. Journal of Nursing Scholarship,2020,52(1):105-112. doi: 10.1111/jnu.12532
[23]	许超,周方艳,卢娅萍,等. 手术室护士情绪劳动现状对心理状况及主观幸福感的影响[J]. 临床护理杂志,2021,20(3):55-58. doi: 10.3969/j.issn.1671-8933.2021.03.019
[24]	张国文,李惠萍,宋瑰琦,等. 急诊科护士情绪劳动与工作投入现状及二者相关性研究[J]. 蚌埠医学院学报,2022,47(2):259-264.
[25]	Cao X Y,Chen L. The impact of empathy on work engagement in hemodialysis nurses: The mediating role of resilience[J]. Japan Journal of Nursing Science,2020,17(1):e12284. doi: 10.1111/jjns.12284
[26]	Cao X Y,Chen L. Relationships between resilience,empathy,compassion fatigue,work engagement and turnover intention in haemodialysis nurses: A cross-sectional study[J]. Journal of Nursing Management,2021,29(5): 1054-1063.
[27]	Meynaar I A,Ottens T H,Zegers M H,et al. Burnout,resilience and work engagement among Dutch intensivists in the aftermath of the COVID-19 crisis: A nationwide survey[J]. Journal of Critical Care,2021,62:1-5. doi: 10.1016/j.jcrc.2020.11.010

Relative Articles(20)

Relative Articles

[1]	Yong DONG, Xingqiong GU, Shuaizhong CAI, Jiao YANG, Haiyin YANG, Qiongyao GUAN. Current Situation and Influencing Factors of Nurses’ Ability to Respond to Public Health Emergencies in Yunnan Province. Journal of Kunming Medical University, 2024, 45(2): 184-190. doi: 10.12259/j.issn.2095-610X.S20240227
[2]	Rui WANG, Cilin HAN, Yuanqing CAO, Xiaoyan YANG. Multi-level Model Analysis of Factors Influencing Physicians' Job Burnout. Journal of Kunming Medical University, 2024, 45(11): 67-72. doi: 10.12259/j.issn.2095-610X.S20241110
[3]	Cui WANG, Lu YANG, Dongmei WU, Simin YANG, Qunsong KANG. The Mediating Effect of Hospital Unit Safety Climate between the Nursing Work Environment and Job Satisfaction. Journal of Kunming Medical University, 2024, 45(6): 175-181. doi: 10.12259/j.issn.2095-610X.S20240625
[4]	Yong DONG, Shuaizhong CAI, Jiao YANG, Yan SU, Haiyin YANG, Shiyao YANG, Yuexi ZHU, Qiongyao GUAN. Latent Profile Analysis and Influencing Factors of Clinical Nurses' Psychological Resilience in Oncology Hospitals. Journal of Kunming Medical University, 2024, 45(6): 182-189. doi: 10.12259/j.issn.2095-610X.S20240626
[5]	Jinyu YANG, Yingmei LI, Lan YAO. The Influence of Medical Cooperation on the Work Engagement of Dental Specialist Nurses. Journal of Kunming Medical University, 2024, 45(11): 73-80. doi: 10.12259/j.issn.2095-610X.S20241111
[6]	Dengai DUAN, Wei WANG, Zhixiong ZHANG, Zhixiang CHEN, Qizhu WANG, Jingying RUAN, Linfu LI. Influencing Factors on the Care Burden of Major Caregivers of Patients with Severe Mental Illness in Xundian County，Kunming City. Journal of Kunming Medical University, 2023, 44(11): 120-125. doi: 10.12259/j.issn.2095-610X.S20231118
[7]	Yunshan LIAO, Shuangshuang WANG, Lijuan YIN, Yuting ZHENG. Mental Health Status of Emergency Rescue Nurses in Yunnan Province. Journal of Kunming Medical University, 2023, 44(8): 177-184. doi: 10.12259/j.issn.2095-610X.S20230824
[8]	Chen Jing , Fang Hong Li . . Journal of Kunming Medical University, 2020, 41(05): 174-178.
[9]	Wu Guang Liu , Yang Ming Ying , Ni Hong , Song Gao Ping , Wang Hui Xiao , Ou Mi , Chen Jiang Guo . A Survey on 578 Clinical Nurses' Knowledge and Skills and Cognition of Rehabilitation Nursing in Seven Hospitals in Yunnan Province. Journal of Kunming Medical University, 2018, 39(02): 143-148.
[10]	Ma Yan Li , Zhou Feng Qiong , Ma Yun Hong , Wu Guo Jing , Liu Zhi Hui , Song Yu . . Journal of Kunming Medical University, 2018, 39(12): 145-148.
[11]	Liu Qing Qing , Zhang Ai Yun . Research on Job Burnout of Doctors in Yunnan Provincial First-class Hospitals. Journal of Kunming Medical University, 2017, 38(09): 54-58.
[12]	Zheng Xu . Investigation on Job Burnout in Doctors of Oral Health in Hainan Province. Journal of Kunming Medical University,
[13]	Yao Lan , Li Bin , Pu Ling Li , Lian Bai Ling , Ratanawadee Chontawan. Correlation Study on Organizational Culture and Quality of Work Life Among Nurses in Tertiary Hospitals. Journal of Kunming Medical University, 2016, 37(12): 140-143.
[14]	Yao Lan . . Journal of Kunming Medical University,
[15]	Yang Jiao . . Journal of Kunming Medical University,
[16]	Feng Lei . . Journal of Kunming Medical University,
[17]	Huang Jing Qiong . . Journal of Kunming Medical University,
[18]	Yan Bin . . Journal of Kunming Medical University,
[19]	Chang Xue Yan . . Journal of Kunming Medical University,
[20]	Yang Shun Qiu . . Journal of Kunming Medical University,