Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses

Jingjing WU; Fangzhou GUO; Haiyan XIONG; Wenlong HUANG; Peihong FANG; Xiaofang ZHOU

doi:10.12259/j.issn.2095-610X.S20241028

Volume 45 Issue 10

Oct. 2024

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Article Navigation > Journal of Kunming Medical University > 2024 > 45(10): 179-188

Jingjing WU, Fangzhou GUO, Haiyan XIONG, Wenlong HUANG, Peihong FANG, Xiaofang ZHOU. Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses[J]. Journal of Kunming Medical University, 2024, 45(10): 179-188. doi: 10.12259/j.issn.2095-610X.S20241028

Citation:

Jingjing WU, Fangzhou GUO, Haiyan XIONG, Wenlong HUANG, Peihong FANG, Xiaofang ZHOU. Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses[J]. Journal of Kunming Medical University, 2024, 45(10): 179-188. doi: 10.12259/j.issn.2095-610X.S20241028

Citation:

Jingjing WU, Fangzhou GUO, Haiyan XIONG, Wenlong HUANG, Peihong FANG, Xiaofang ZHOU. Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses[J]. Journal of Kunming Medical University, 2024, 45(10): 179-188. doi: 10.12259/j.issn.2095-610X.S20241028

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Mediating Role of Resilience between Emotional Labor，Work Engagement，and Burnout among Ward Nurses

doi: 10.12259/j.issn.2095-610X.S20241028

People’ s Hospital of Longhua，Shenzhen Guangdong 518109，China

Received Date: 2024-07-01
Available Online: 2024-10-21
Publish Date: 2024-10-31

Abstract

Abstract

Objective To explore the relationship between emotional labor, work engagement, and burnout among ward nurses, and the mediating role of resilience. Methods From October to November 2022, a stratified random sampling method was used to select 240 ward nurses from a Grade A tertiary hospital in Shenzhen. Questionnaires were conducted using a general information survey, emotional labor scale, resilience scale, work engagement resilience scale, and burnout scale as research tools. Pearson correlation analysis and multiple stratified regression analysis were employed to understand the relationships between emotional labor, resilience, work engagement, and occupational burnout among ward nurses. Amos 27.0 was used to construct a structural equation model to analyze the mediating role of resilience between emotional labor and work engagement, as well as burnout. Results Monthly average income has a significant impact on deep acting （F = 4.993, P < 0.01）. There is a negative correlation between surface acting among ward nurses and work engagement （r = −0.140, P < 0.05）. Surface acting is positively correlated with burnout （r = 0.275, P < 0.001）. Deep acting and resilience are positively correlated （r = 0.327, P < 0.001）, as well as Nature acting and resilience （r = 0.34, P < 0.001）. Resilience is positively correlated with work engagement （r = 0.64, P < 0.001） and negatively correlated with job burnout （r = −0.557, P < 0.001）. Resilience has a partial mediating effect between ward nurse’nature acting and burnout （β = −0.136, P < 0.001）, with the mediating effect accounting for 58.62% of the total effect. Conclusion There is a partial mediating effect of resilience between the natural behavior of ward nurses and their job burnout. Nursing managers can enhance the resilience of ward nurses through training in emotional labor and resilience, which can boost their work engagement and reduce burnout.
- Nurse,
- Emotional labor,
- Resilience,
- Work engagement,
- Burnout

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